Virtual IT Helpdesk
Support Services
Our Virtual IT Helpdesk Support allows businesses to outsource all or part of their IT to our in-house team, reducing the need for businesses to employ and manage their own IT departments.
Our Virtual IT Support can cover anything from day-to-day IT support to infrastructure management, network development and strategic planning. Some organisations may outsource all of their IT requirements to our virtual IT team, whilst others may only outsource specific tasks or specialist IT projects.
IT Outsourcing - Virtual Helpdesk Support
Our Virtual IT Support Services allow you to outsource all of your IT management to a team of experienced IT professionals or just certain functions that you do not wish to manage in-house. This service differs from our per seat support, as this is a completely bespoke service – allowing you to group together the specific IT functions you would like us to manage into one monthly per seat cost.
To learn more about how we can support your business – whether you need full IT management or select IT support services, please contact us using the button below.
Specialist IT Project Support
Every IT project has a clear goal or set of goals, such as building a new application, upgrading an existing system, improving network security, or migrating data to the cloud. Your dedicated IT Project manager will ensure that all projects have a defined beginning and end, with a timeline for completion. At Ghost Enterprises our projects are carefully planned, executed, and monitored to ensure they are completed on time, within budget, and aligned with business objectives.
An IT project is something that typically falls outside of your IT service contract, and something that requires planning and execution.
Below are some examples of IT projects our team manages:
- Software Development
- System Integration
- Cloud Migration
- Hardware and Infrastructure Upgrades
- Cybersecurity Projects
- Data Migration
- Network Set Up and Optimisation
- Compliance & Regulatory Projects
- Relocation Management
Frequently Asked Questions
What is a Virtual IT Support team?
A virtual It support team, is a team of experience IT professionals. Businesses may chose to delegate all IT management to a virtual team or specific IT functions. At Ghost we use a variety of methods to support our clients from our ticketing platform which allows users to report issues, to telephone, email and remote assistance.
How does this service differ from day-to-day IT Support?
Virtual IT support needs to be thought of as your own IT department – but based within Ghost Enterprises. Our virtual IT team will become an extension of your own business, and anything IT-related that needs to be taken care of will be expertly managed by our team of IT professionals.
Why do companies outsource their IT?
Employing and managing your own in-house IT team can be costly for many businesses. IT outsourcing is a great way to access experienced IT professionals at reduced operational costs.
Can small businesses benefit from IT outsourcing?
Yes, outsourcing allows small businesses to access enterprise-level IT services, reduce costs, and scale operations without maintaining a full in-house IT team.
I need help with an IT project, how is this charged?
Pricing depends on the scope of work needed. However, project work is normally charged as a one-off fixed price or on an hourly rate.