Managed IT Support Services
At Ghost Enterprises we cater to every business with our IT and helpdesk support, from fully managed services where we take complete responsibility for your business’s technology requirements to selective IT outsourcing.
At Ghost Enterprises whether you’re looking to streamline operations, recieve day-to-day technology support or you want to outsource a specific function to us, our managed IT services offers tailored flexible solutions that scale with your needs.
Why choose Ghost Enterprises as your MSP?
At Ghost Enterprises, we specialise in IT and business technology support. As an independent managed service provider, we work closely with our clients providing them with a reliable, reputable partner for their IT and business technology support. We provide bespoke solutions for our clients, working in partnership to establish their requirements, pain points and address areas for improvement. Our bespoke approach allows us to provide tailored, workable solutions to improve business efficiencies across the workplace.
Managed IT
Frequently Asked Questions
What are managed IT services?
Managed IT Services involve outsourcing your IT management and support to a third-party provider, known as a Managed Service Provider (MSP). The MSP handles everything from monitoring your systems, managing infrastructure, providing cybersecurity, and offering technical support to ensure smooth business operations.
What does a Managed Service Provider (MSP) do?
managed services can vary from provider to provider, however essentially they take care of all or part of your IT infrastructure, this typically includes day-to-day support, cybersecurity, network monitoring and management. At Ghost Enterprises we offer a wide range of services, please click on our services and solutions catalogue for full details.
How are Managed IT Services different from traditional IT support?
Traditional IT support is often reactive—fixing issues as they arise, usually billed hourly. Managed IT Services are proactive, continuously monitoring systems to prevent problems and offer ongoing support via a per seat model.
Do Managed IT Services include cybersecurity?
Yes, at Ghost Enterprises cybersecurity underpins all of our services. We offer additional extensive cybersecurity support from PEN testing and cybersecurity audits through to CISO and CIRO services.
What is a Service Level Agreement (SLA) in Managed IT Services?
An SLA is a contract between the MSP and the client that defines the level of service expected. This includes response times, resolution time frames and service level. At Ghost Enterprises we tailor our services to your individual business requirements, so if you need onsite support for events, 24 hour support or your’re just happy with support during business hours we can create a bespoke package for you.
What areas do you cover?
We work with clients who have offices in multiple locations across the UK. The majority of our support can be provided remotely, so location shouldn’t limit you when finding a suitable MSP.
Testimonials
Ghost Enterprises assist us with our website maintenance and IT Support. We’ve always been delighted with their prompt, professional, friendly service.
We recently moved from our previous IT supplier to Ghost. We’ve been incredibly impressed by the onboarding process and their work. The team are experts in their field and also made the effort to visit the team as part of the setup.
Ghost Enterprises supports Civicare East with ongoing IT consultancy, in April 2012 Ghost Enterprises supported us with an office move that involved sourcing and purchasing new IT equipment, setting up the new office for all staff without any issues.
Ghost Enterprises Ltd has been key to ensuring our IT requirements are always met. The team is friendly and helpful, and they have always provided us with a great service at competitive prices.
