Managed IT Support And Helpdesk For Businesses
At Ghost Enterprises we cater to every business with our form of IT and helpdesk support, from fully managed services where we take complete responsibility for your business’s IT requirements to selective IT outsourcing where specific tasks or functions are delegated to us.
The choice of service model depends on your IT requirements and budget.
Managed IT Support for Essex and Surrounding Areas
Whether you find yourself in need of planned support or panicked by an emergency, our varied IT support options are designed to help you overcome any technical challenges.
We’re even able to stay one step ahead of any unexpected surprises with our IT monitoring services, designed to provide added IT security and peace of mind.
So, if you need us in your hour of need, or you would like to be able to call upon our technical team all year round, we can tailor a bespoke IT support package to ensure maximum IT security and functionality for your business technology.
Get in touch to discuss your requirements.
UK-Based IT Help Desk
Our service IT help desk team is based in Essex. Our service desk forms our centralised point of contact where our clients can seek assistance, report issues, or request any of our IT-related support and services.
Onsite IT Support
For any technical queries that can’t be solved remotely, we can dispatch a member of our technical team to resolve your issue onsite. We are also able to provide onsite technical support for events if you want to ensure that your technology runs without interruption.
24/7 Emergency Care
We offer a 24/7 emergency assistance service so that we can provide you with emergency IT support in your time of need, we hope you’ll never need it, but it gives growing businesses peace of mind that if you need round-the-clock IT support we’ll be there.
Our IT Support Services
If your systems are under a cyberattack – we’ll come to the rescue. If your data has disappeared, we’ll do all we can to retrieve it. If your hardware’s had a meltdown, we’ll keep a cool head while we find a solution.
- Remote IT Support
- Onsite Support
- IT Monitoring Service
- Global IT Support
- 24/7 Emergency Care
TESTIMONIALS
Ghost Enterprises Ltd has been key to ensuring our IT requirements are always met. The team is friendly and helpful, and they have always provided us with a great service at competitive prices.
We recently moved from our previous IT supplier to Ghost. We’ve been incredibly impressed by the onboarding process and their work. The team are experts in their field and also made the effort to visit the team as part of the setup.
Ghost Enterprises supports Civicare East with ongoing IT consultancy, in April 2012 Ghost Enterprises supported us with an office move that involved sourcing and purchasing new IT equipment, setting up the new office for all staff without any issues.
How we can help
IT Strategy
When you build a house, the foundation stage is vital to the durability and longevity of the structure. IT strategy is the foundation stage of your commercial IT requirements.
IT Infrastructure
Depending on your business size and sector, establishing a strong IT infrastructure can feel overwhelming. Selecting all the right pieces of the puzzle and making sure they fit and adapt to your business plans is not an easy task.
Communication Services
It’s good to talk… but business communication is now about so much more than just picking up the phone! Internal and external communication has evolved and been forced to adapt in recent years, way beyond the mere ‘telephone call’.
Cloud Services
Data is the lifeblood of every business – it’s at the heart of everything you do. It is therefore essential to your business survival to apply appropriate levels of data protection. Knowing your data is safe, secure, accessible and recoverable enables you to focus on your business, with the peace of mind that your data storage won’t skip a beat.
IT Support
Whether you find yourself in need of planned support or panicked by an emergency, our varied IT support options are ready to overcome any technical challenges.
Cybersecurity Consultancy
Defending your business from IT security threats is something that should not be overlooked. The cost, stress, inconvenience and downtime caused by a cyberattack on your company’s computer systems far outweigh any upfront investment in cybersecurity and protection.
MANAGED IT SUPPORT FOR A RANGE OF SECTORS
Frequently Asked Questions
What is the meaning of IT support services?
IT Support is varied and can cover anything from day-to-day support to IT support on specialist projects such as cloud-migration, networking to cybersecurity and disaster recover. At Ghost Enterprises we offer flexible support tailored to each business’s technical requirements. We believe that effective IT support is crucial for ensuring the smooth operation of technology-dependent businesses and minimising disruptions caused by technical issues. IT Support can either be outsourced completely to Ghost Enterprises or we can work alongside your in-house IT team to provide additional IT support and assistance when needed.
Is an IT support and service the same thing?
Resolving technical issues faced by users, employees, or clients. It is a reactive service that responds to problems and incidents as they arise for example, troubleshooting problems and assisting with software installation. IT services are broader in scope and encompass a wider range of activities related to managing and delivering IT resources and capabilities for example, providing email services, managing a company’s network infrastructure. IT services can be proactive or reactive and may include ongoing tasks and processes.
What is the response time of the It Helpdesk?
We take pride in our response time, on average we resolve 86% of tickets on first contact and 79% of tickets within 30 minutes.
What size of organization and industries do you work with?
We work with businesses of all sizes and across many sectors. From SMEs to large sports stadiums. Our team of IT experts provides a high-level of service and continuity to all of our clients, building bespoke IT solutions to fit all budgets and requirements.
Where do you provide IT support?
We largely operate in and around the South-East of England our offices are based in Maldon in Essex. However, we are also able to extend our IT services to our clients who have offices across multiple UK locations such as Kent, Cambridge and overseas.