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Managed IT Support And Helpdesk For Businesses

At Ghost Enterprises we cater to every business with our form of IT and helpdesk support, from fully managed services where we take complete responsibility for your business’s IT requirements to selective IT outsourcing where specific tasks or functions are delegated to us. 

The choice of service model depends on your IT requirements and budget.

Managed IT Support for Essex and Surrounding Areas

Whether you find yourself in need of planned support or panicked by an emergency, our varied IT support options are ready to overcome any technical challenges.

We’re even able to stay one step ahead of any unexpected surprises with our IT monitoring services, designed to provide added IT security and peace of mind.

So, if you need us in your hour of need, or you would like to be able to call upon our technical gurus all year round, we can tailor a bespoke IT support package to ensure maximum IT security and functionality for your commercial computing needs.

Get in touch to discuss your requirements.

IT Support Essex

UK-Based IT Help Desk

Our service IT help desk team is based in Maldon, Essex. Our service desk forms our centralised point of contact where our clients can seek assistance, report issues, or request any of our IT-related support and services.

Onsite IT Support

For any technical queries that can’t be solved remotely, we can dispatch a member of our technical team to resolve your issue onsite. We are also able to provide onsite technical support for events if you want to ensure that your IT runs without interruption.

24/7 Emergency Care

We offer a 24/7 emergency assistance service so that we can provide you with emergency IT support in your time of need, we hope you’ll never need it, but it gives growing businesses peace of mind that if you need round-the-clock IT support we’ll be there.

communication solutions

Our IT Support Services

If your systems are under a cyberattack – we’ll come to the rescue. If your data has disappeared, we’ll do all we can to retrieve it. If your hardware’s had a meltdown, we’ll keep a cool head while we find a solution.

TESTIMONIALS

How we can help

When you build a house, the foundation stage is vital to the durability and longevity of the structure. IT strategy is the foundation stage of your commercial IT requirements.

Depending on your business size and sector, establishing a strong IT infrastructure can feel overwhelming. Selecting all the right pieces of the puzzle and making sure they fit and adapt to your business plans is not an easy task.

It’s good to talk… but business communication is now about so much more than just picking up the phone! Internal and external communication has evolved and been forced to adapt in recent years, way beyond the mere ‘telephone call’.

Data is the lifeblood of every business – it’s at the heart of everything you do. It is therefore essential to your business survival to apply appropriate levels of data protection. Knowing your data is safe, secure, accessible and recoverable enables you to focus on your business, with the peace of mind that your data storage won’t skip a beat.

Whether you find yourself in need of planned support or panicked by an emergency, our varied IT support options are ready to overcome any technical challenges.

Defending your business from IT security threats is something that should not be overlooked. The cost, stress, inconvenience and downtime caused by a cyberattack on your company’s computer systems far outweigh any upfront investment in cybersecurity and protection.

Frequently Asked Questions

IT Support is varied and can cover anything from day-to-day support to IT support on specialist projects such as cloud-migration, networking to cybersecurity and disaster recover. At Ghost Enterprises we offer flexible support tailored to each business’s technical requirements. We believe that effective IT support is crucial for ensuring the smooth operation of technology-dependent businesses and minimising disruptions caused by technical issues. IT Support can either be outsourced completely to Ghost Enterprises or we can work alongside your in-house IT team to provide additional IT support and assistance when needed. 

Resolving technical issues faced by users, employees, or clients. It is a reactive service that responds to problems and incidents as they arise for example, troubleshooting problems and assisting with software installation. IT services are broader in scope and encompass a wider range of activities related to managing and delivering IT resources and capabilities for example, providing email services, managing a company’s network infrastructure. IT services can be proactive or reactive and may include ongoing tasks and processes.

We take pride in our response time, on average we resolve 86% of tickets on first contact and 79% of tickets within 30 minutes.

We work with businesses of all sizes and across many sectors. From SMEs to large sports stadiums. Our team of IT experts provides a high-level of service and continuity to all of our clients, building bespoke IT solutions to fit all budgets and requirements.

We largely operate in and around the South-East of England our offices are based in Maldon in Essex. However, we are also able to extend our IT services to our clients who have offices across multiple UK locations such as Kent, Cambridge and overseas.

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