IT Support and Helpdesk For Businesses
Our IT support provides reliable, trusted technical assistance to our clients, ensuring smooth operation of systems, software, and devices through efficient troubleshooting and customer service.
At Ghost Enterprises we have developed our own Per Seat Support Package bringing together the latest tools and cybersecurity controls to help proactively manage your IT environment. Each seat typically represents a single user, making it ideal for organisations that need predictable costs as their workforce grows or changes.
Per Seat IT Support
Our per seat model is designed to provide businesses with complete IT solution, whether you’re a large organisation, an SME or a start up.
Whatever category your business fits into, we understand that most businesses owners and stakeholders want to get the most from their IT environment without managing multiple contracts from various vendors. As an independent MSP we have created a Per Seat Support contract that enables businesses to harness the latest technology, expert resource and robust cybersecurity products for one monthly predictable cost.
Our Per Seat Model Includes:
- A managed SOC team
- Appointed Virtual Chief Information officer (VCIO)
- Data Back Up
- EDR Software
- SAAS Alerts
- Ransomware Detection
- Anti-Phishing Software
- Dark Web ID Scanning
- Monthly Employee Cyber Security Training
Managed SOC
Our Managed SOC (Secure Operations Centre) provides round-the-clock monitoring of your IT infrastructure, ensuring that any potential threats are identified and addressed promptly. With access to a team of dedicated security experts, you can be confident that your security alerts are being analysed and prioritised effectively. Additionally, our SOC team actively hunts for threats that may not trigger alerts, providing an additional layer of security. In the event of a cyberattack, our SOC team is equipped to respond quickly and efficiently, minimising potential damage.
VCIO Support
Businesses on our Per Seat Support contract will also be appointed a Virtual Chief Information Officer (VCIO) who will meet with business owners and stakeholders once a quarter, to advise how we can best support your IT infrastructure, staff, software, and security stack.
The role of the VCIO is to inform and support on technological developments proactively so that you benefit from a more seamless technology solution and reduced downtime.
IT Helpdesk Support
We provide IT support in Essex through our experienced help desk team, based locally. While our service desk is rooted in Essex, we also deliver remote IT support to clients nationwide. Our centralised helpdesk is the go-to point of contact for requesting assistance, reporting issues, or accessing a wide range of IT services—no matter where you’re located in the UK. Operating Monday to Friday from 8am to 6pm, our team is ready to help. Clients have access to our ticketing platform for logging technical issues, and we also offer telephone support from 9am to 5pm, as well as email support from 8am to 6pm.
Remote Assistance
Our team of in-house technical engineers are able to offer remote assistance
when an issue cannot be resolved over the phone. Our remote assistance allows
our technical support team to access your computer to resolve issues without
the need to call an engineer to site.
At Ghost Enterprises we use the highest specification technology to enable us secure access to your systems. We are able to troubleshoot the vast majority of technical issues via remote assistance, but in the instance we are unable to resolve your problem remotely, we will provide onsite support.
Onsite Support
As part of our IT support in Essex and beyond, we offer nationwide onsite technical assistance for issues that cannot be resolved remotely. If a problem requires in-person support, we’ll dispatch a member of our experienced technical team to your location—wherever you are in the UK. Depending on your per-seat contract, a number of onsite support hours may be included. If not, or if you exceed your allocated hours, additional time will be charged at our standard hourly technician rate.
We also provide professional onsite technical support for events and conferences across the country, giving business leaders peace of mind that their technology is in expert hands. Event support is quoted individually based on the level of technical expertise required. To learn more, please get in touch using the button below.
Trusted IT Support Providers
At Ghost Enterprises, we provide reliable, responsive, and expert IT support tailored to your business needs. As a trusted IT support company in Essex, we understand the importance of keeping your systems running smoothly, minimising downtime, and resolving issues before they impact your operations. Our team delivers proactive monitoring, fast response times, and ongoing technical guidance to ensure your infrastructure remains secure and efficient. Whether you’re a small business or a growing enterprise, our personalised approach means you get the support you need, when you need it. With years of experience and a deep understanding of evolving technology, Ghost Enterprises stands out as a leading IT support company in Essex, committed to keeping your business connected and protected every step of the way.
Ready to Get Reliable IT Support?
Whether you’re a local business looking for IT support in Essex or a company based elsewhere in the UK in need of expert remote or onsite assistance, we’re here to help. Our friendly and knowledgeable team is ready to support your business with fast response times, dependable service, and a proactive approach to managing your IT.
Get in touch today to discuss your needs or request a tailored quote. Let’s build a smarter, more secure IT environment for your business—wherever you’re based.
Frequently Asked Questions
What is 1st line IT support?
1st line IT support is the initial point of contact for users experiencing technical issues. At Ghost Enterprises, this means providing immediate assistance for basic IT problems such as login issues, software errors, or connectivity problems during event planning and execution. The 1st line team helps troubleshoot and resolve common technical issues quickly, ensuring smooth operation across all digital and technical systems. If the issue is more complex, it is escalated to higher-level support. This prompt and efficient support helps maintain the high standards and seamless delivery Ghost Enterprises is known for in its event production services.
What is IT support?
IT support at Ghost Enterprises involves managing and maintaining the technology systems that power their high-end event production services. This includes ensuring smooth operation of computers, networks, audio-visual equipment, and software used in planning and executing events. IT support helps resolve technical issues, provides system updates, and ensures data security. By keeping all tech running efficiently, IT support enables the Ghost team to deliver seamless, visually impactful experiences for clients. Whether during office operations or live events, strong IT support is essential to upholding the company’s reputation for precision, innovation, and excellence in event production.
How does IT support work?
IT support works by providing technical assistance to ensure all digital and tech systems run smoothly. At Ghost Enterprises, this means setting up and maintaining equipment, troubleshooting issues, and offering help to staff during event planning and live productions. IT support often starts with 1st line help for basic problems and escalates to more advanced levels if needed, ensuring quick and effective solutions.
Companies that need IT support
Companies like Ghost Enterprises that rely heavily on technology for operations, communications, and live events need strong IT support. This includes event agencies, media firms, tech companies, and any business using digital tools.